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Hotel Xcaret Mexico
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Rooms & Suits
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Pool & Beach
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Hotel Xcaret Mexico

Carretera Chetumal - Puerto Juarez, Km 282 Solidaridad, Playacar

About Hotel Xcaret Mexico

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    Meals

    Check-in terms and conditions

    Check-inAfter 03:00 PM
    03:00 PM
    Check-outBefore 12:00 PM
    12:00 PM

    Amenities

    General
    • Shopping on site
    • Air conditioning
    • 24-hour reception
    Rooms
    • Smoke Detector
    • Toiletries
    Accessibility
    • Accessibility features
    Services and amenities
    • Luggage storage
    • Laundry
    • Safe-deposit box
    Meals
    • Bar
    • Breakfast
    • Buffet breakfast
    Internet
    • Wi-Fi
    Transfer
    • Shuttle
    Languages Spoken
    • Multi-language staff
    Pool and beach
    • Next to the beach
    Business
    • Conference Hall
    Kids
    • Children swimming pool
    • Family/Kid Friendly
    • Babysitting and childcare
    Health and Safety Measures
    • Personal protection equipment for staff
    • Extra decontamination measures

    Additional Details

    As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
    Guests are kindly requested to inform the hotel in advance of the flight number they are arriving on.

    In case of arrival after 12:00 AM, guests should inform the hotel in advance. Contact details can be found on the booking confirmation.

    Know Before You Go

    • Bed type when booking is not guaranteed. This property offers transfers from the airport. Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.



    Children under 18 years old are not allowed to stay in the room without adults.

    Reviews

    5
    15 Reviews
    excellent
    0 Reviews
    very good
    0 Reviews
    average
    0 Reviews
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    0 Reviews
    bad
    0 Reviews
    River Suite
    Chao, 10, Jan, 2024
    Very good for small kids. Has heated pool. very clean room
    River Suite
    Rodrigo, 08, Oct, 2023
    The treatment
    Suite (double bed) (garden view)
    Joshua, 19, Mar, 2022
    EVERYTHING WAS PERFECT
    Double Suite (double bed) (child bed not included, garden view)
    Angela, 27, Dec, 2021
    Beyond all expectations of an all inclusive resort destination! I am blown away by my families experience here!! We went for 10 days and every day was another amazing adventure. The staff is so kind and hard working, their response to my thank yous were “its my pleasure” … honestly unbelievable experience in every way! Rooms are up to date, clean and very well laid out with a view from any location.
    Double Suite (double bed) (child bed not included, garden view)
    Elan, 25, Feb, 2021
    Incredible service, beautiful property
    Double Suite (double bed)
    Ivan, 28, Dec, 2020
    This was our second time at XCaret and we were super happy for the second time! We are very likely coming back for 3rd and 4th time and so on :) We love this place. The Hotel is built in the middle of jungles and those jungles are kept untouched(with exception for the areas where building were built). Kids room is amazing. Our 5 years old loved it! There was never the case when she didn't want to go to kids room. Every time we asked her she was always excited to go there. The whole resort is still under construction, meaning that some portions of it are completely done, but there are part of resort that are still building up. So you may hear construction noise here and there. We were not annoyed by construction noise at all. Plus, they say that construction scheduled to be finished by summer 2021. Beaches are great. They have both natural beaches and man-made beaches. Man-made beaches are great for little kids as there are no waves or anything like that and it is very safe for little once to swim. There are also tons of lifeguards everywhere who watch you and ready to help all the times. The only minor cons note that I have about natural beach that they have is that they ALWAYS have red flag up. Even when it was completely quiet, no wind and no waves at all, the red flag was up. They also won't let you swim far enough to check out fish and corals. So if you're snorkel type of a person, you probably won't be able to do it in a hotel, but there are plenty other places that you can snorkel while being at resort: XCaret part and Xel-Ha have good options, let alone Xenotes is itself is a great snorkel experience. The food in restaurants is simply amazing! Make sure to do your reservation IN ADVANCE. Once you there, everything will be booked 1.5 in future. So unless you there for 2+ weeks you may miss out on your opportunity to check out their delightful restaurants that require reservations. Room service is amazing.
    Double Suite (double bed) (garden view)
    Ileana, 08, Oct, 2020
    Double Suite (double bed) (garden view)
    Abraham Ronel, 05, Oct, 2020
    The hotel is a pretty big complex, there's no way you can miss it. It's like 60km from the airport towards Playa del Carmen. Great food with the all inclusive package! Lots of tech and practicalities. It looks modern and with a touch of Mexican colors. Staff is quite helpful and polite.
    Standard Double room (double bed)
    Jesse, 02, Sep, 2020
    I found the staff to be very rude
    Double Suite (double bed) (garden view)
    Catrin, 05, Aug, 2020
    everythimng we cannot wait to go back , we feelt like royality , the room was big and beautifull, the food , drink ansd service was fantastic , the hotel it self was big and full of adventure worth every penny cant wait to go back
    Double Suite (Double bed) (king size double bed, bed type is subject to availability)
    Rodrigo, 06, Oct, 2019
    Very good service
    Suite (quadruple room)
    MIRIAM, 07, Jul, 2019
    Wonderful place to call home😊
    Double Suite (Double bed) (full size double bed)
    Brett, 15, May, 2019
    This place is amazing!!! Everything is included. The food was really good! This has been the best place i have ever stayed at! We will be coming back.
    Triple Suite with Garden View
    Sven, 09, May, 2019
    Suite (single room, single bed, garden view)
    Christine, 24, Apr, 2019
    Hotel was beautiful
    Check-in
    14, Feb 2025
    Check-out
    21, Feb 2025
    Guest & Rooms Detail
    1 Adults | 0 Children | 1 Room